Software Central Home
AccessNFS Solutions Logo
How To BuyHelpSearchSite MapContact Us
AccessNFS Identity Graphic

Customer Support Options


AccessNFS
Home
 
Product
Overview
 
Rave
Reviews
 
Success
Stories
 
Special
Offers
 
Which
Product
Do I Need?
 
Try It Free
 
Press
Releases
 
Strategic
Partners
 
Subscribe
 
Customer
Support
 
Product
Updates
 

The following support options are available for registered AccessNFS customers. Evaluation customers receive free support during their evaluation.


Contents:
| On-line | Telephone | E-Mail | Maintenance |

On-Line Support
Enter a request for support online.

Call-back Telephone Support

  1. 1 (800) 633-7248 - United States only
    1 (256) 730-5494 - Outside the United States
When you submit your support request, you will receive a worksheet number for tracking purposes. An Intergraph Support Engineer will respond via telephone. Support hours are Monday - Friday, 7:00 - 5:30 p.m CST, excluding weekends and holidays. You may also communicate with the Support Engineer via email, once the initial contact has been established.

NOTE: When logging a support request by telephone, you will need to provide:

  1. Your name, phone number, fax number, electronic mail path and the question for which you require an answer or a description of the problem you are experiencing.
  2. A valid serial number. This is the "E" series number you were prompted to enter during the installation.
  3. Product Code, which is an abbreviated form of the product name:
    Product Code Product Description
    GATEWAY AccessNFS Gateway
    DACCESS DiskAccess for Windows 95
    DACCESSNT DiskAccess for Windows NT
    DISKSHARE DiskShare - NFS Server for Windows NT
    BATCHSERV Batch Services

E-Mail Support

  1. service@intergraph.com - Email support
When you submit a support request, you will receive confirmation and a worksheet number for tracking purposes. An Intergraph Support Engineer will respond within 8 business hours (Monday - Friday, 8:00 - 5:00 p.m. CST, excluding weekends and holidays).

Each line of your request must contain a [FIELD NAME] (in uppercase) followed by a value. Your request must contain ALL the field names listed below (sample field values are already included; a single space should be placed between the field name and the field value; insert your information where the sample information is currently). Please include the appropriate product code and serial number (no dashes or spaces) for the product you are using.

NOTE: Please provide the requested information below:

	[SERIAL #] E0000000000000

	[NAME] Joe Customer

	[PHONE] 1-444-730-5555

	[MPATH] jcustomer@corpname.com

	[PRODUCT CODE] DACCESS (from listing above)

	[VERSION] 02.00.00.06

	[DESCRIPTION]

The description field is where you will elaborate on your question or product problem. Please include as much detail as possible, including any error or information messages that are displayed.

Maintenance Contracts
We hope that you will be pleased with the service provided during your product evaluation period and that you will want to continue to have access to Intergraph's technical services.

To purchase an annual maintenance contract for your product, please contact Intergraph’s Maintenance Services. Within the United States call 1-800-414-8991. Outside the U.S., call 1-256-730-5499 or visit our web pages to locate an Intergraph office or reseller in your area.

Related Products:

  
© Copyright 1999, Intergraph Corporation. All Rights Reserved.

Intergraph is a registered trademark of Intergraph Corporation. Microsoft Windows NT and the Windows logo are registered trademarks of Microsoft Corporation. NFS is a registered trademark of Sun Microsystems, Inc. Intel is a registered trademark of Intel Corporation. Other brands and product names are trademarks of their respective owners.

Intergraph believes the information in this publication is accurate as of its publication date. Such informatin is subject to change without notice and is subject to applicable technical product descriptions. Intergraph is not responsible for inadvertent errors.